Planet Fitness

Service Desk

  • Planet Fitness
  • Cumberland, MD 21502
  • 13 days ago


Job Description

Job Description

The customer service staff, or commonly called the front desk staff, is the core of the gym.

They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff.

The staff is responsible for carrying out key functions for operating the gym, which are:

a) providing exceptional customer service and account administration to current gym members

b) creating and maintaining an exceptional JFZ atmosphere in the gym

c) selling memberships to non-members

d) keeping the gym and all equipment exceptionally clean and in good working order.

In addition, the customer service staff also monitors the gym environment and operations on a daily basis and offers improvements when needed.

The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.

Duties include but are not limited to:

Greeting and saying goodbye to all members and guests

Monitoring club access to members and non-members

Answering any questions and handling member complaints

Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members

Answering info calls over the phone and taking messages

Giving club tours

Completing Rounds every 15 minutes and completing Daily Cleaning Stations

Selling memberships, writing out agreements, and entering new members into the database

Operating the Point of Sale system and collecting any balances of past due accounts

Making appointments for PE @ PF hourly sessions

Organizing and maintaining the customer service front desk

Assisting with club housekeeping and restocking any paper products in locker room

Perform beginning of the day and end of the day procedures

Making self available to newer employees for questions and guidance

Skills required:

Good phone/communication skills

Must be quick and accurate with numbers

Ability to follow directions well

Ability to work well independently

Must have an upbeat attitude

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