American Family Insurance

Senior Insurance Advisor (Hybrid)

  • American Family Insurance
  • Fishers, IN 46085
  • 21 days ago


Job Description

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter.

From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees.

That’s why we provide more than just a job – we provide opportunity.

Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place.

Every dream is a journey that starts with a single step.

Start your journey right here.

Join our team.

Bring your dreams.

Job ID: R30572 Senior Insurance Advisor (Hybrid) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$21.07 *Plus Incentives*

Compensation Maximum:$21.07 *Plus Incentives*


The Insurance Advisor markets, prospects and sells American Family Insurance products.

Maintains effective customer relationships, understands customer’s needs and matches them with appropriate product and service offerings.

Promotes brand awareness through participation in branch and community events.

Attains sales, profitability and service goals for all products.

The primary focus is to cross-sell and service products to existing households immediately and gain expertise to develop stronger Personal Lines, Commercial Farm Ranch and/or Life expertise.

Also, develops skills to network within the community.

Job Description:

Primary Accountabilities

Sells available insurance products to new customers or services existing customers.

Estimates and quotes policy premiums complying with underwriting guidelines.

Makes appropriate recommendations on policy coverages and options, closes sales, and process applications in an accurate manner.

Gathers all necessary information to assess if prospective customers meet underwriting guidelines.

Contacts appropriate branch staff or division for underwriting guidance when needed.

Meets sales and sales quality goals.

Gains and demonstrates knowledge of American Family's competitive advantage by differentiating competitor products and services.

Develops knowledge and skills to qualify and follows up with sales leads.

Identifies clients' needs and cultivate effective sales relationships.

Learns to convert incoming leads into qualified customer engagements.

Learns to manage a prospecting pipeline and develop a sales tracking system to maintain accurate prospect/customer information

Provides solid customer experiences by directing potential customers to other branch staff or resources for information.

Works with Sales Branch Leaders and/or team to create content for social media campaigns aligned with the marketing strategy.

Drive our online presence across all social and digital channels.

Develops, maintains, and cultivates community contacts to enhance American Family visibility and maximize new business opportunities.

Participates in store events designed to promote brand awareness and educate consumers.

Develops knowledge of the local community and its dynamics in order to provide input on marketing and educations events and promotions.

Retains existing accounts by providing excellent customer service.

Resolves customer issues to build relationship with American Family.

Coordinates the involvement of appropriate business partners when necessary.

Keeps customer updated throughout the resolution process.

Education and Licenses

Valid driver’s license required plus an acceptable driving record.

Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products: Property and Casualty, (personal lines authority does not qualify) Life and Health.

Successfully obtain and maintain property and casualty, life, and health producer licenses for sales and service state(s).

Required to pass the state licensing exam for property and casualty, life, and health producer licenses within 60 days of hire date.

Specialized Knowledge and Skills

Demonstrated experience providing customer-driven solutions, support or service

Demonstrated sales and customer service experience.

Demonstrated experience with PC software applications.

Demonstrated experience with social media outreach.

Demonstrated experience working independently to plan, set priorities and organize work.

Working Conditions

This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Travel Requirements

This position requires travel up to 50% of the time.

(Travel is primarily local.)

Additional Job Information:

Incentive earnings are not capped.

Position is Benefits eligible

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing.

You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program.

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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