Merit Health Central

Help Desk Analyst

  • Merit Health Central
  • Jackson, MS 39204
  • 13 days ago

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Job Description

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks and monitors the problem to ensure a timely resolution.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment.

Typically reports to a supervisor or manager.

High School diploma or equivalent.

Associate's degree in a related area preferred.

At least 1 year of previous experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Experience

Preferred

Three (3) years experience in clinical setting with significant exposure to and knowledge of hospital and clinical department operating policies and procedures.

Education

Required

Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is

(a) in response to a formal complaint or charge,

(b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or

(c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35

(c)

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