Front Desk

  • YouFit
  • Miami, FL 33165
  • 13 days ago


Job Description


The Member Service Specialist (MSS) will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests.

The MSS will be energetic, professional and have self motivation to progress their sales and service skills.

Compensation includes an added bonus potential

Responsibilities will include, but are not limited to:

Deliver outstanding customer service with a smile

Create a stellar first impression to all members & guests

Contributing to all revenue generating goals, including but not limited to: Retail, Membership, and Personal Training

Confidently sell memberships & personal training packages while presenting options to potential members

Assist managers to complete outgoing sales calls & generate members through referrals/outside leads

Conduct engaging club tours

Assist with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standards

Must maintain an organized and clean front desk area

Assist members with account inquiries, concerns and/or general inquiries.

Will escalate questions or concerns in a timely and professional manner.

Accurate data entry

Contributes to the club retail revenue goal

Contributes to the club membership revenue goal


Effective communication skills for phone calls and in-person customer engagement

Confidence to discuss and sell memberships and personal training packages

Commitment to ongoing training and development

Ability to multitask

Self motivated with a strong work ethic

Customer service oriented

Has a passion for fitness and helping others

Punctual, dependable, and positive in manner

Projects a professional and healthy image through dress, behavior and attitude

Must have the ability to manage a cash drawer

Ability to stand for extended periods of time

Must be at least 18 years old

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this role.

While performing the duties of this role, the team member is regularly required to talk or hear.

This is largely an active role with some bending, lifting (up to 50 pounds) and stooping required.

Position Type/Expected Hours of Work

This is a part-time or full-time position, depending on the number of hours scheduled (non-exempt/hourly).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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