Floating Repair Expert

  • Asurion
  • Alexandria, VA
  • 28 days ago


Job Description

In-Store Floating Repair ExpertOverviewOur team of Floating Repair Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.

We build authentic connections with customers that allow us to drive long-lasting relationships.

The Repair Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

What you will doMust have a valid drivers license.

Renders support to Regional Stores, to include travel between stores as required, using personal vehicle.

Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.

Repairs smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.

Daily engages with customers face-to-face who are in need of repair and triage and delivers an outstanding customer experience within a retail store.

Meets or exceeds key performance objectives that include service and repair metrics as well as customer satisfaction goals.

Performs Asurion inventory tasks such as counting and monitoring Asurion parts and inventory levels.

Completes all coursework in curriculum path within the required timeframes including device certifications and required skill certifications.

This includes initial coursework as well as ongoing monthly training.

Complies with all Asurion operational policies and procedures.

Demonstrates Asurion Core Values in all interactions.

Complies with Asurion security requirements and background checks, including motor vehicle background checks.

What you need to be successfulA passion for solving problems and delivering solutionsA love for people and the devices that enrich their livesOne or more years of customer service/retail experience preferredReliable and flexible when it comes to dealing with difficult situationsAbility to meet or exceed evolving key performance objectivesDemonstrate Asurion’s Core Values in all interactionsAbility to work a flexible retail scheduleYou are a good fit if you haveSix months experience with product service support or electronics troubleshootingKnowledge of mobile devices and operating systemsHigh School diploma or equivalent preferredStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft OfficeWe take care of youCompetitive and incentive-based payBenefits including health, dental, and visionRetirement Savings PlanPaid time offTuition reimbursement programOngoing training to grow your skillsUniform allowanceDiscounted cell phone planAbout AsurionAsurion is a global leader in technology protection and support solutions.

From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery.

This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

Job Type: Full-timePay: $15.50 - $16.50 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offParental leaveTuition reimbursementVision insuranceSchedule:10 hour shift8 hour shiftHolidaysMonday to FridayOn callWeekend availabilitySupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)License/Certification:Driver's License (Preferred)Willingness to travel:25% (Preferred)Work Location:Multiple locationsWork Remotely:No

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